Setting up your broadband internet and email account

NOTICE never press the recessed factory reset button on your modem or router as this clears the unit configuration back to factory defaults and will require reprogramming.  If you are experiencing problems with your modem or router, it's best to simply power it off, wait a few seconds, then power it back on.  A call-out charge will be applied for any customer visits where we find the unit has been reset to defaults.

Confused?

 

 

 

Need help?
We offer a broadband setup service.  Contact Customer Services on freephone 131 to make an appointment.

 

 

 

 

ADSL Broadband Modem

If you are in Stanley, MPA or one of the major camp settlements you'll likely be connected to the copper network and will connect to the network using a ADSL modem.

Please refer to the user manual that came with your equipment.  Typically you will need to configure the modem by connecting it to your computer using an Ethernet cable and visiting: http://192.168.1.1 The default login is admin/admin or admin/ADMIN

You will need to enter the following details:

ATM PVC / VPI 0
ATM PVC / VCI 38
Mode Routing
Encapsulation PPPoE
Multiplexing LLC


Use Network Assigned DNS servers and Default Gateway (automatic).  For advanced networks the details are as follows:

DNS Primary : 195.248.193.250
DNS Secondary: 195.248.193.251

The Username and Password are unique to you and will be sent out in the post.  If you forget your account details, please contact customer services on 131 during office hours.

 

Broadband Router (WiMax)

If you are in Camp on the WiMax system you will be supplied with a WiFi capable broadband router which will usually be configured and tested for you during the installation of the service.

On the rear of the Linksys router, ensure the single port labelled "Internet" is connected to the socket on the wall, which in turn connects back to the outdoor WiMax equipment.  The indicator light labelled "Internet" will illuminate when this connection is made successfully and the system is turned on.  Your computer can then be connected with an Ethernet cable to one of the 4 LAN ports, or connected using Wi-Fi without a cable.

Typically you will need to configure the router by connecting it to your computer using an Ethernet cable in one of the 4 LAN ports and visiting: http://192.168.1.1 The default login is admin/admin.

Under Setup -> Basic Setup:

Internet Connection Type: PPPoE

Keep Alive (on), Redial Period 30s.

The Username and Password are unique to you and will be sent out in the post.  If you forget your account details, please contact customer services on 131 during office hours.

Leave all other settings at default settings and press Save Settings.

 

WiFi Key

If we configured the WiFi feature on your modem we will usually advise you of the security key in person, or leave the information affixed to the unit.  The WiFi key is configured onboard the modem/router itself and is unique to you.  For security reasons we will never keep a record of the key.  If you forgot the key you will need to retrieve it from the modem through the administration page.  Please refer to the user manual.

 

Setting up an email account

Use the following details to set up your Horizon email account on your PC, tablet or smart phone.

Incoming Mail Server

mail.horizon.co.fk

(choose one option below)

POP3: port 110

POP3: port 995 SSL/TLS

IMAP: port 143

IMAP: port 993 SSL/TLS

Outgoing Mail Server

(requires authentication)

mail.horizon.co.fk

(choose one option below)

SMTP: port 25

SMTP: port 587

SMTP: port 465 SSL/TLS

 

Your username will be of the form: This email address is being protected from spambots. You need JavaScript enabled to view it., or if you have your own domain: This email address is being protected from spambots. You need JavaScript enabled to view it.

Note that the cwimail.fk email domain was retired on the 1st July 2013 and remaining users were moved to the horizon.co.fk domain.

The outgoing mail server DOES require authentication and should use the same details as the incoming mail server - this is normally an extra option to be enabled on most email clients.

If you have forgotten your username or password, please call Customer Services during office hours on 131.

Away from your home computer but have access to the internet?  You can access your e-mail from any web browser using our secure web mail service: https://mail.horizon.co.fk

Don't have an email client on your computer?  We recommend Mozilla Thunderbird or Windows Live Mail.

A step by step guide for setting up Horizon email on an Apple iPad can be found on the Apple iPad Email Address Setup page.

 

Remote Support

From time to time we may ask you to run Team Viewer by clicking on the link below:

ftp://ftp.sure.co.fk/software/TeamViewerQS.exe

ftp://ftp.sure.co.fk/software/teamviewer_11.0.57095_i386.deb