Monitoring your broadband Usage

How can I monitor my broadband usage?

Follow the instructions below to monitor your broadband usage. We suggest that you use this facility regularly to ensure you are fully aware of the usage you are accruing.

  • From any page on our website click on the option 'check your data usage', which is situated on the right-hand side of the page.
  • Enter your Broadband username and password. These details can be found on your introductory letter when you first applied for broadband.  If you have lost or forgotten your details, please contact Customer Services.

At the top of the usage portal your hourly totals will be displayed, in the middle your daily totals, and at the bottom your monthly history. Each time the usage portal is updated a new line of data will be displayed at the top of the screen (this area will hold the preceding 24 hour period) along with a date and time of the update. At the end of each day the whole day’s usage (24 hours) will be added together and displayed as the daily total.

Remember that your package is based on your MB allowance and if you use more than the inclusive allocation of your package, you will be charged for excess usage. You can upgrade your package to Silver, Gold or a business package if you find the MB allowance of your current package is too low. Changes to your package are effective from the 1st of the month following submission of your application form, please ensure your application is received 2 working days before the end of the month.

 

Can I monitor my own usage independently?

Yes and we will help you to do so by issuing you a FREE independent bandwidth monitor to all residential customers. Follow the 4 easy steps below to obtain your free bandwidth monitor. 

 

Step 1:

Obtain your free license key worth £13 from Sure by calling freephone 131 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Step 2:

Log on to www.bwmonitor.com

Step 3:

Click on ‘free download’. Follow the on screen instructions

(This is a small file to download approximately 1.16MB)

Step 4:

Register your full version using your free license key before your 30 day trial period ends.

You can use a name of your choice as the username and the license key as your registration code

 

Don’t forget: 

If you have more than one computer connected to your ADSL line, the bandwidth monitor will need to be installed on all machines. To obtain a full traffic report, all the individual reports will need to be added together

If you have devices such as smart phones or games consoles connected to your ADSL line, they will also add usage to the Sure usage portal reports used to calculate your bill, but these will NOT be included in your bwmonitor Traffic Reports

Notebooks used both at home and at work could affect your bwmonitor report

You will need to add your upload and download totals together to give your daily and monthly usage

 

How do I compare my bwmonitor usage to the Sure usage portal?  

Produce the Traffic Report(s) from bwmonitor and compare them to the report for the same period as shown in the Sure Usage Portal.

 

How can I stop going over my package limit? 

We recommend you sign up for e-alerts, our e-mail alert system which will advise you when you reach approximately 80% and 100% of your broadband package! Sign up now on the right hand side of this page under ‘Broadband Usage E-alert’.

Also the bandwidth monitor software can provide an alarm that will tell you when you are getting near to your monthly quota limit. To set up this facility just follow the instructions on your bandwidth monitor program.

Watch out for automatic software updates on your PC, mobile phone, tablet or Kindle, they can be the cause of unexpected high usage. Take control of your software updates.

Be aware that modern smart phones, particularly Apple and Android devices, can consume large amounts of data for system updates, applications (apps) and cloud storage. These devices may be connected to your home Wi-Fi network even if your computer is switched off.

The typical causes of high data usage we investigate are caused by Windows updates being set to automatic,  iCloud, Bing Bar (toolbar), Apple iOS updates and music or video downloads through iTunes that are started overnight but over-run into the chargeable period.

 

Security - it's your responsibility, so here's some hints

Keep your passwords for your broadband account and Wi-Fi safe, do not share them.
Make sure your wireless router has the highest level of security selected (at least WPA or WPA2) with a secure password that includes a mix of letters, numbers and special characters.
Install antivirus software and keep it updated.
Beware of "phishing" e-mails requesting account or personal information.  Sure will never request personal information by e-mail.