Monitoring your broadband Usage

How can I monitor my broadband usage?

Follow these instructions to monitor your broadband usage. We suggest that you use this facility regularly to ensure you are fully aware of the usage you are accruing.

  • From any page on our website click on the option 'check your data usage', which is situated on the right-hand side of the page.
  • Enter your Broadband username and password. These details can be found on your introductory letter when you first applied for broadband.  If you have lost or forgotten your details, please contact Customer Services.

 

The Usage Portal shows a breakdown of your broadband usage by day.  The chargeable usage is shown in the red column and the unmetered overnight usage is shown in green column.

To view an hourly breakdown, simply click on the appropriate day in the first column.  You can also see a breakdown by day/hour for previous months by clicking on the appropriate month.

Remember that your package is based on your MB allowance and if you use more than the inclusive allocation of your package, you will be charged for excess usage. You can upgrade your package if you find the MB allowance of your current package is too low. Changes to your package are effective from the 1st of the month following submission of your application form, please ensure your application is received 2 working days before the end of the month.
 

How can I stop going over my package limit? 

From 1st October 2017 all accounts will be suspended at 100% of your package limit and you will not be charged for any excess usage.

Please contact us if you'd prefer your account to be unrestricted.  Note that unrestricted accounts may incur excess usage charges once you exceed your package limit.  Excess usage is charged on a per MB rate based on your broadband package.

We recommend you sign up for e-alerts, our e-mail alert system which will advise you when you reach approximately 80% and 100% of your broadband package.

Watch out for automatic software updates on your PC, mobile phone, tablet or Kindle, they can be the cause of unexpected high usage. Take control of your software updates.

Be aware that modern smart phones, particularly Apple and Android devices, can consume large amounts of data for system updates, applications (apps) and cloud storage. These devices may be connected to your home Wi-Fi network even if your computer is switched off.

The typical causes of high data usage we investigate are caused by Windows updates being set to automatic,  iCloud, Bing Bar (toolbar), Apple iOS updates and music or video downloads through iTunes that are started overnight but over-run into the chargeable period.

 

Security - it's your responsibility, so here's some hints

Keep your passwords for your broadband account and Wi-Fi safe, do not share them.
Make sure your wireless router has the highest level of security selected (at least WPA or WPA2) with a secure password that includes a mix of letters, numbers and special characters.
Install antivirus software and keep it updated.
Beware of "phishing" e-mails requesting account or personal information.  Sure will never request personal information by e-mail.