Mobile Data Services

FAQs

What is a Mobile Data Network?

Our GPRS EDGE capable mobile data network means anywhere you have a mobile reception, in addition to calling or texting (SMS) you will be able to access the internet, send and receive e-mails and MMS messages (picture, audio or video clips), providing you have a mobile phone that is data capable and you are using a local SIM.

How do I know if my mobile phone is data capable?

Handsets need to have GPRS or EDGE connectivity, which is common on most modern handsets. Please check your phone's user manual.

Note that the latest generation Samsung Galaxy and iPhones are not compatible with our GPRS/EDGE network.  Affected handsets are the Samsung Galaxy S7 & S8 and the iPhone 7.  The Motorola E Gen 2 is also known not to work, although other models (Moto G4) work correctly.

Is mobile data available to everyone?

Yes this feature is automatically available on our network to all our mobile customers using a local SIM card but it will not work unless you have configured the settings on your handset.

How do I configure the settings on my mobile phone?

Click here for instructions on configuring the internet and MMS settings for your handset. Alternatively you can contact us to to send a network message to your phone to automatically configure the settings, however this message does not work for all handsets, e.g. Apple iPhone and certain Andriod handsets.

What if I don’t want my mobile, or a mobile I am responsible for, to have access to data?

Remember if you do not configure the settings on your phone the service will not be accessible, so the choice is yours. There is also a complete opt-out option. If you do not want this service please contact Customer Services and we will disable it. You can continue to call, text and use the wi-fi, but will not be able to use mobile internet or send MMS. In particular, parents may not wish to have the service available on their children’s mobile phones. Likewise businesses who provide their staff with mobiles may also choose to make data and MMS unavailable. It is your responsibility to contact us to switch the feature off for you.

How much will it cost?

For all package charges including mobile call, text, MMS and data charges please click here.

What activities will count towards my data usage?

Most activities on a modern smartphone will consume data, the exceptions being making a phone call, sending a text message or MMS, which are charged separately.

Activities which consume data include browsing the web, reading and sending e-mails, browsing Facebook and Twitter, sharing photos, downloading applications, voice-over-IP and instant messaging applications.

Please note that your phone may consume data in the background even when you’re not using it. For example, the weather widget on your home screen will update itself periodically by downloading the latest forecast from the internet. Your e-mail application will also check for new messages periodically.

We have no way of knowing how much you will use and it is entirely your responsibility to understand and monitor your usage.

Web pages differ in size depending on the amount of text, images and other multimedia content on it. Also, whilst most e-mail messages are typically small in size, they can be fairly large if they include attachments such as photographs.

How do I find out how much data I am using?

It is your responsibility to manage your usage. Most handsets track how much data has been used on a monthly basis either as a built-in feature or by installing an app. iPhone users for example can find their data usage stats under Settings > General > Usage. Please refer to your user manual for your particular handset.

To assist Premium customers in managing data usage we will send you an SMS on reaching 80% and 100% of your data package allowance. In addition when you've used double your allowance we will automatically disable the service until the start of the following month, unless you contact us to re enable the service sooner.

What if I have a usage query?

We have no way of giving details on pay as you go data usage. Premium pay monthly customers who have itemized billing will receive a breakdown of date, time and MB used on your monthly bill. We are unable to give further details on usage. It is your responsibility to manage your usage carefully.

Will mobile data be accessible everywere across the Falklands?

Generally anywhere there is currently mobile reception you can use mobile data, however in some locations data services may be unavailable depending upon the received signal strength. If for example you are heading away from Sussex towards North Arm, the further you are from the base station the signal will decrease, so you may have a strong enough signal for a voice call but not for data.

Can I use my data allowance abroad?

No. Your inclusive data allowance can only be used within the Falkland Islands. If you go abroad you can only call or text on your Premium SIM. Roaming charges will apply.

I am a visitor to the Islands roaming on my UK SIM, can I access mobile data?

Unfortunately not yet. This service is currently only available to Falkland Islands SIM cards. But services will be extended to roaming visitors at a later date.

Does data transferred over a wi-fi network count towards the mobile data limit?

No. Data transferred over a wi-fi network does not pass through the mobile network and will not be counted towards your monthly data limit. For this reason, we recommend you still use a wi-fi network for your bandwidth-intensive activities such as listening to online radio, making calls over Skype and watching online video.

At home should I continue to connect to the wi-fi on my broadband package instead of using mobile data?

Yes. You can set your handset to automatically switch data off and connect to the wi-fi when it comes into range, for example when you enter your home. We recommend you continue to use your home broadband connection. Mobile data is useful for on the move access to the internet and your emails and is intended to complement your home broadband package but not replace it. Although large and complex sites may take a while to load, the service is perfect for e-mail, twitter, social networking and using apps that require continual internet access. It also allows customers without a broadband package to use the internet and is particularly popular for pay as you go customers.

I want to stay on a Premium 25 for now to see how much I use, but can I upgrade later to a larger package?

Yes you can upgrade to a larger package for free. Upgrades are only effective from the 1st of each month. Please submit a completed upgrade form to Customer Services at least three working days before the end of the month. Please note Premium pay monthly packages remain a 12 month contract, with no early termination option, but you can move between the three Premium packages.

Can I downgrade to a smaller Premium package?

Yes you can downgrade to a smaller Premium package, but this incurs a charge. Should you wish to upgrade again within 60 days a charge will also be applied. After the 60 day period you can upgrade again for free.

If I send an MMS can you guarantee the recipient will receive it?

If you have MMS set up on your phone and are sending an MMS to another mobile, please ensure you check the receiving handset is data enabled to receive it. The recipient may have opted out of the service or their handset may not be configured correctly for MMS.

An MMS is charged at the point you send it, irrespective of whether it is received, as happens with a text message. No refunds will be given.

I am having trouble installing data settings on my model of mobile, can you help?

We will do our best to assist you, but handsets vary considerably and there are numerous models on the market. Our website provides set up details for the mainstream models. If you are still having difficulties we will be happy to try and assist.

We cannot be responsible for any problems caused from incorrect configuration of handsets or issues specific to your make of mobile phone.