Monitoring Your Usage
How can I monitor my broadband usage?
Follow the instructions below to monitor your broadband usage. We suggest that you use this facility regularly to ensure you are fully aware of the usage you are accruing.
Enter your Broadband username and password. These details can be found on your introductory letter when you first applied for broadband. If you have lost or forgotten your details, please contact Customer Services.
At the top of the usage portal your hourly totals will be displayed, in the middle your daily totals, and at the bottom your monthly history. Each time the usage portal is updated a new line of data will be displayed at the top of the screen (this area will hold the preceding 24 hour period) along with a date and time of the update. At the end of each day the whole day’s usage (24 hours) will be added together and displayed as the daily total.
Remember that your package is based on your MB allowance and if you use more than the inclusive allocation of your package, you will be charged for excess usage. You can upgrade your package to Lite, Bronze, Silver, Gold or a Platinum package if you find the MB allowance of your current package is too low. Changes to your package are effective from the 1st of the month following submission of your application form, please ensure your application is received two working days before the end of the month.
How can I stop going over my package limit?
We recommend you sign up for e-alerts, our e-mail alert system which will advise you when you reach approximately 80%, 95% and 100% of your broadband package!
Also the bandwidth monitor software can provide an alarm that will tell you when you are getting near to your monthly quota limit. To set up this facility just follow the instructions on your bandwidth monitor program.
Watch out for automatic software updates on your PC, mobile phone, tablet or Kindle, they can be the cause of unexpected high usage. Take control of your software updates.
Be aware that modern smart phones, particularly Apple and Android devices, can consume large amounts of data for system updates, applications (apps) and cloud storage. These devices may be connected to your home WiFi network even if your computer is switched off.
The typical causes of high data usage we investigate are caused by Windows updates being set to automatic, iCloud, Bing Bar (toolbar), Apple iOS updates and music or video downloads through iTunes that are started overnight but over-run into the chargeable period.
It's your responsibility, so here are some hints:
- Keep your passwords for your broadband account and Wi-Fi safe, do not share them.
- Make sure your wireless router has the highest level of security selected (at least WPA or WPA2) with a secure password that includes a mix of letters, numbers and special characters.
- Install antivirus software and keep it updated.
- Beware of "phishing" e-mails requesting account or personal information. Sure will never request personal information by e-mail.
Please download and read our Sure Internet Safety Guide for helpful tips to stay secure online.