Monitoring Your Usage
How can I monitor my broadband usage?
Follow the instructions below to monitor your broadband usage. We suggest that you use this facility regularly to ensure you are fully aware of the usage you are accruing.
Click here to open our usage portal.
Enter your Broadband username and password. These details can be found on your introductory letter when you first applied for broadband. If you have lost or forgotten your details, please contact Customer Services.
At the top of the usage portal your daily totals for the month will be displayed, in the middle your total allowance and how much you have used for this month, and at the bottom your monthly history. You can click on a particular day to view the hourly totals for that day.
The usage portal is updated at the end of 5-minute intervals. This means the usage for the current hour and day will be updated every 5 minutes until the end of the hour or day respectively.
Remember that your MB allowance is based on your package and if you use more than the inclusive allocation of your package, you will experience a 'soft stop' in which your modem or router will still appear to have an Internet connection, but Internet sites will be inaccessible.
You can upgrade your package if you regularly find the MB allowance of your current package is too low. Alternatively, you can purchase a Data Booster to get an extra MB allowance for the month. Please contact Customer Services for more information.
How can I stop going over my package limit?
We recommend you sign up for e-alerts, our e-mail and SMS alert system which will advise you when you reach 50%, 70%, 90% and 100% of your broadband package! You can do so by clicking on the Alerts link on our Data Usage portal.
Watch out for automatic software updates on your PC, mobile phone, tablet or Kindle, they can be the cause of unexpected high usage. Take control of your software updates by switching off automatic updates.
Be aware that modern smart phones, particularly Apple and Android devices, can consume large amounts of data for system updates, applications (apps) and cloud storage. These devices may be connected to your home Wi-Fi network even if your computer is switched off.
The typical causes of high data usage we investigate are caused by Windows updates being set to automatic, iCloud on Apple devices, Apple iOS updates, and media downloads such as music or videos. Occasionally, devices that are updating or downloading during the free night time window (12am - 6am) may run past 6am into the chargeable period.
It's your responsibility, so here are some hints:
- Keep your passwords for your broadband account and Wi-Fi safe, do not share them.
- Make sure your wireless router has the highest level of security selected (at least WPA or WPA2) with a secure password that includes a mix of letters, numbers and special characters.
- Install antivirus software and keep it updated.
- Beware of "phishing" e-mails requesting account or personal information. Sure will never request personal information by e-mail.
Please download and read our Sure Internet Safety Guide for helpful tips to stay secure online.