Setting Up Your Account

Find all the information you need to set up your Sure broadband account here.

 

NOTICE: never press the recessed factory reset button on your modem or router as this clears the unit configuration back to factory defaults and will require reprogramming.  If you are experiencing problems with your modem or router, it's best to simply power it off, wait a few seconds, then power it back on.  A call-out charge will be applied for any customer visits where we find the unit has been reset to defaults.

ADSL Broadband Modem

If you are in Stanley, MPA or one of the major camp settlements you'll likely be connected to the copper network and will connect to the network using a ADSL modem.

Please refer to the user manual that came with your equipment. Typically you will need to configure the modem by connecting it to your computer using an Ethernet cable and visiting: http://192.168.1.1 The default login is admin/admin or admin/ADMIN.

Logging in to the new 6519-W1 Router

  1. Connect Your PC to the LAN 1 port
  2. Open your browser
  3. Enter 192.168.1.1
  4. For the username and password the default is 
    • Username: admin
    • Password: adminXXXXXX, where XXXXXX are the last six characters of the serial number of the router 

You will need to enter the following details:

  • ATM PVC / VPI: 0
  • ATM PVC / VCI: 38
  • Mode: Routing
  • Encapsulation: PPPoE
  • Multiplexing: LLC

Use Network Assigned DNS servers and Default Gateway (automatic). For advanced networks the details are as follows:

  • DNS Primary: 195.248.193.250
  • DNS Secondary: 195.248.193.251

The Username and Password are unique to you and will be sent out in the post. If you forget your account details, please contact customer services on 131 during office hours.

 

Broadband Router (WiMax)

If you are in Camp on the WiMax system you will need to purchase a WiFi capable broadband router which will usually be configured and tested for you during the installation of the service.

On the rear of the Linksys router, ensure the single port labelled "Internet" is connected to the socket on the wall, which in turn connects back to the outdoor WiMax equipment. The indicator light labelled "Internet" will illuminate when this connection is made successfully and the system is turned on. Your computer can then be connected with an Ethernet cable to one of the 4 LAN ports, or connected using Wi-Fi without a cable.

Typically you will need to configure the router by connecting it to your computer using an Ethernet cable in one of the 4 LAN ports and visiting: http://192.168.1.1 The default login is admin/admin.

  • Under Setup -> Basic Setup:
  • Internet Connection Type: PPPoE
  • Keep Alive (on), Redial Period 30s.

The Username and Password are unique to you and will be sent out in the post. If you forget your account details, please contact customer services on 131 during office hours.

Leave all other settings at default settings and press Save Settings.

 

WiFi Key

If we configured the WiFi feature on your modem, we will usually advise you of what the security key is for the device or leave the information affixed to the unit. The WiFi key is configured onboard the modem/router itself and is unique to you. For security reasons, we will never keep a record of the key.  If you forgot the key, you will need to retrieve it from the modem through the administration page. Please refer to the user manual.

If you wish to change the WiFi key on either a Zhone modem or Linksys router, you can refer to the following guides:

Changing the WiFi Password on a Zhone Modem

Changing the WiFi Password on a Linksys Router

 

Setting up an email account

Use the following details to set up your Horizon email account on your PC, tablet or smart phone.

Incoming mail server mail.horizon.co.fk (choose one option below)
POP3: port 110
POP3: port 995 SSL/TLS
IMAP: port 143
IMAP: port 993 SSL/TLS
Outgoing mail server (requires authentication) mail.horizon.co.fk (choose one option below)
SMTP: port 25
SMTP: port 587
SMTP: port 465 SSL/TLS

 

Your username will be of the form: xxxx@horizon.co.fk, or if you have your own domain: xxxx@mydomain.co.fk. Note that the cwimail.fk email domain was retired on the 1st July 2013 and remaining users were moved to the horizon.co.fk domain.

The outgoing mail server DOES require authentication and should use the same details as the incoming mail server - this is normally an extra option to be enabled on most email clients.

If you have forgotten your username or password, please call Customer Services during office hours on 131.

Away from your home computer but have access to the internet? You can access your e-mail from any web browser using our secure web mail service: https://mail.horizon.co.fk

Don't have an email client on your computer? We recommend Mozilla Thunderbird.

A step by step guide for setting up Horizon email on an Apple iOS device can be found on the Apple iOS Email Account Setup page.

 

Remote Support

From time to time we may ask you to run Team Viewer by clicking on the links below:

ftp://ftp.sure.co.fk/software/TeamViewerQS.exe

ftp://ftp.sure.co.fk/software/teamviewer_11.0.57095_i386.deb